The sidebar consists of two areas: the center content menu at the top, and the change request classification and information below.
Content menu
This menu changes the content displayed in the center of the ticket page. You can switch between details, attachments and relationships.
Change classification and information
If necessary, you can make changes to the change request classification here. Impact and Urgency work as described in the previous chapter. At the bottom of the sidebar you will find information regarding when the change was created, modified, implemented and closed.
Planned date
It is possible to set a planned start date and end date for the change request. Click on “Planned date” to open the calendar and set suitable dates.
Type
An administrator can create new or modify change types. Types are used to describe what type of change it is.
Priority
The priority is set based on chosen impact and urgency. It is not possible to change the priority directly; you have to make changes to the impact and urgency.
Category
Category can be changed after an change is created. Change categories can also be sorted in lists and filters for example.
Risk
“No risks added” will be displayed in the risk field until you add a risk, as illustrated in the picture above. Each risk you add has a risk value. All of the values are added up and displayed in the risk field. The next chapter explains how to add risks.
Zone
The zone is decided when the Change is created, and limits access to the members of that zone. This will also limit the available categories.
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