A custom communication type is created by typing the name of the communication in the available entry-field at the bottom of the list.
By clicking on the tool-icon, you can access the settings for the communication type.
Here you can edit the name, visibility, reply-function and icon of the communication type, as well as enable or disable it.
Visibility sets whether Agents will see the communication type from the Communication drop-down menu. If it is set to not visible, agents will not be able to create a new communication of the communication type. Agents will still be able to see existing communications of the communications type in the feed.
Reply type allows you to choose if a reply-function should be enabled for the communication type. The default reply type is Internal note, but you may also choose a custom communication type. If you choose None, the communication-object will not include a reply-button in the feed.
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