Notifications

Notifications are used to receive updates about relevant actions concerning your tickets, and are listed in the notification center.

Notification center

The notification center can be found in the top-right corner, below your name. It gives you a list of all notifications yet to be viewed or removed. Click on the bell to open the notification center. To close the notification center, simply click on the bell again.

Groups

Pureservice sorts Notifications into groups, made up by a “parent” and “children”. The ticket is the “parent”, and notifications/actions regarding the ticket are the “children”. Each group has a header, which contains the ticket number and subject. To remove or close the notification group, click close. If you click on a notification, Pureservice will open the ticket linked to it, and remove it from the notification list.

Each notification has a header that describes the action performed on the ticket, and how long ago it occured. New notifications are outlined with an orange left margin. The colour will disappear automatically after a few minutes.

Notification banner

A notification banner will appear in the upper right corner if there is an update in one of your tickets, while the notification centre is closed.

The notification banner disappears after a short while, and you can go to the ticket by clicking on it.

Desktop notification

You can also receive Pureservice notifications as desktop notifications. Pureservice will prompt you about enabling desktop notifications the first time you receive a notification.

Triggers and conditions

Triggers and conditions define which actions generate notifications. Administrators can turn off notifications for agents. Here are some of the default triggers which generate notifications:

• Communication is added
• A ticket is re-assigned
• A new ticket is assigned
• Priority is changed
• Attachment is added to a ticket