When building a custom workflow, you can set several criteria that needs to be met.
Here’s an overview of all available criteria for created/updated on Ticket:
| Main criteria | Sub criteria | Sub criteria |
|---|---|---|
| Assigned agent > | Address > | City |
| Country | ||
| Postal code | ||
| Street address | ||
| Company > | Customer number | |
| Name | ||
| Notes | ||
| None | ||
| Department | ||
| Disabled | ||
| Email > | ||
| Location | ||
| Notes | ||
| Phonenumber > | Phonenumber | |
| Unavailable | ||
| None | ||
| Assigned team > | Zone | |
| Language | ||
| Name | ||
| None | ||
| Category | ||
| Closed by | ||
| Created by | ||
| Description | ||
| Enduser visibility | ||
| Form | ||
| Modified by | ||
| Priority > | Index | |
| None | ||
| Reopened by | ||
| Resolved by | ||
| Responded by | ||
| Solution | ||
| Source | ||
| Status > | Core status | |
| Index | ||
| None | ||
| Subject | ||
| Type > | Name | |
| None | ||
| User > | Address > | City |
| Country | ||
| Postal code | ||
| Street address | ||
| Company > | Customer number | |
| Name | ||
| Notes | ||
| None | ||
| Department | ||
| Disabled | ||
| Email > | Standard e-mail | |
| Ticket e-mail | ||
| Location | ||
| Notes | ||
| Phonenumber > | Phonenumber | |
| None |
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