Remove unused teams

Press the “Start” button to remove unused teams.

A modal window will open, where you can choose which team(s) to remove.

Select the team(s) you would like to remove in the list and proceed to the confirmation step by pressing the “Next” button.

The chosen team(s) will be listed in the next window. If you need to make any changes regarding which team(s) to delete, press the “Previous” button. To proceed and delete the team(s) in the list, press “Finish”. Once a team has been deleted, it cannot be restored.

*If you should have trouble finding the desired team you want to delete from the list, all connection to the team must be removed.
Under is a small list you can use to more easily see the remaining connections to the team.

Connections to remove from a team

In this list, team Servicedesk is used as an example to demonstrate where you can find the different connections

• Remove all agents and administrators connected to the team
  

• Move or delete all tickets connected to the team
  

• Remove the teams tickets that are marked for deletion
  

• Remove automatic assignment to the team from email channel settings
  

• Remove FAQ access for the team
  

• Remove automatic assignment to the team in Selfservice categories
  

• Remove team from reports
  

• Remove assigned service targets
  

• Remove other interaction zones permission to assign tickets to the team