Troubleshooting Uninstall Issues

Issue #1

If during the uninstall process, the DeliverPoint SQL database does not get deleted, the following steps can be followed to manually delete the database.

*Note This procedure may need to be performed by the responsible SQL Server Administrator

1. Logon to your SharePoint SQL Server

1. Open SQL Management Studio

1. Expand the SQL Server, and then expand Databases

1. Right-click on the ‘DeliverPoint database’ and select Delete
   
   
   
   
2. On the Delete Object confirmation window, click OK
   
   
   
   

Issue #2

The DeliverPoint WSP did not fully retract during the DeliverPoint uninstall. In SharePoint Central Administration, under System Settings and Manage Farm Solutions, if the DeliverPoint WSP (lightningtools.deliverpoint.web.ui.wsp) is still listed, regardless of status, it may be necessary to manually remove the WSP via PowerShell.

Please refer to the following Microsoft Documentation for removing a SharePoint WSP via PowerShell.

https://docs.microsoft.com/en-us/powershell/module/sharepoint-server/remove-spsolution?view=sharepoint-ps

*Note If you have more than one Web Application, it may be necessary to check for the WSP in each one. The above PowerShell command may need to be performed separately to remove the WSP from every Web Application where it still remains.

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