| Criteria | Definition | Visual Standard | Standard | Not standard |
| Temperature | Is the beverage within the standard range at time of hand off? |  |
Beverage temperature is between 65 ℃ and 77 ℃ (150℉ and 170 ℉), not including Americanos, which is between 65 ℃ and 90 ℃ (150 ℉ and 195 ℉, Note: Standard temperature for kid’s beverages is 54 ℃ | Beverage temperature is 64 ℃ or below. OR Beverage temperature is 78 ℃ or above. |
| Full Cup | Is the cup filled up to 6 mm below the rim? | N/A | Cup is filled up to 6 mm below the rim | Cup is not filled up to 6mm below the rim. OR The beverage has excessive foam or whipped cream to fill up. |
| Foam | Is the quality/quantity of the foam to the standard for the beverage ordered? | The beverage contains the correct amount of foam per the recipe. AND The foam is meringue-like, dense and creamy with small or no bubbles. |
The beverage contains no or too little foam per the recipe. OR The foam contains big bubbles and has cotton-like texture |
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| Milk Flavour | How does the milk taste? | N/A | Milk taste is creamy, full-bodied, smooth, and slightly sweet. | Milk taste is sour, flat or burnt. Milk should never be restreamed. |
| Espresso Flavour | How does the espresso taste? | N/A | Espresso taste is intense, roasty with a caramel-like sweetness (100% Arabic) Double shot time: 20-24 sec Dose weight: 18g Espresso (liquid): 27g -1 oz Freshness for coffee beans: a properly closed bag helps to keep the coffee quality. (expiry date: 1 week after opening) |
Espresso taste is weak – lacking taste, bitter or stale. Shot time too long or less than 18sec. |
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