User Management

For admins, a tab called ‘User Management’ is available in the menu bar under Administration.

*For a step-by-step guide on how to set up a new user please follow the use case

By clicking on the ‘User Management’ tab, the admin can edit the configuration of any type of user by selecting it from the overview list. Any number of rights can be assigned to the admin:
An admin can view the details of any type of user by clicking either on the user name or on the icon in the overview list.

• An admin can add a user by clicking on the button in the user overview page.
• An admin can edit the account settings for a user by clicking on the account of an individual user in the overview list.
• An admin can trigger a password reset for any of the users by clicking on the button. An automatic email providing a link will be sent to the email address for which the password should be reset.
• An admin can select and modify the access rights for a regular user, by applying new access policies to their accounts (link to access control topic
• A user cannot be deleted but can be disabled. An admin can disable a user, in case one is not entitled to have access to the system any longer. This can be done by selecting disabled as the status and updating the user.

• An admin can restrict a users access to certain areas within a license. The restriction can be based on a Location, Carrier or Customer that is present in for the user accessible sub-licenses.
• An admin can see the Login details o a user like last login or login count