An important functionality of SmartView is alarm management, as the application not only documents the event alarm but also enables you to investigate and process an alarm.
As soon as an event alarm is identified, SmartView will send out notification to pre-defined recipients and the alarm must be evaluated, acknowledged and eventually closed.
A user can view all the historical alarms reported against a shipment or a sector. Further on it is possible for a user to note down the root cause and action taken for an event alarm.
This helps users to identify the most frequent causes and the user can define preventive action for identified causes. It is also possible for the users to acknowledge an event alarm so that the system stops sending a notification message for an alarm. After acknowledging an alarm, the user can close the alarm to indicate the proper handling of the situation.
| Step | SmartView Function | Actions | Result |
| 1 | Alarms | Select | List with all alarms |
| 2 | Acknowledge | Select the check box of the desired shipment | Alarm handling: Acknowledge, Close, Modify |
| 3 | Scroll to the end of the list | ||
| 4 | Acknowledge | ||
| 5 | Information | Select the name of the desired shipment | Shows all alarm related information |
| 6 | Actions | Function for data handling |
- Alarm list in Home Page
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Alarm list in Home Page
The home page shows the latest active alarms for both shipments and sectors. This is indicated by the
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icon in the alarms list found on the home page.![]()
To view the detailed information of an alarm, click on the
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icon on the home page and choose ‘View Excursion’. You will get the Event Summary screen as shown in the following image:
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The screen includes the following information for an alarm:
Details: Detailed information related to the alarm, such as related shipment or sector, related event, and rules of the event.
Information regarding the start and end time of the alarm, its duration, and whether it has been acknowledged or closed.
Information about the way users interacted with the alarm like users who have acknowledged or closed the alarm.Graph: Redirects to the specific temperature graph of the sector or the shipment where the alarm was identified.
- Viewing Alarm overview
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Viewing Alarm overview
To view the list of all the event alarms reported by the system, click on the ‘Alarms’ tab in the main menu. A list will appear, displaying all the alarms registered in the system.
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- Managing/Modifying an alarm
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Managing/Modifying an alarm
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You can select from a predefined list of reasons and provide an appropriate action for handling the alarm.
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- Exporting Alarms
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Exporting Alarms:
You can export and download the filtered excursions list as PDF or CSV files.
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icon in the alarms list found on the home page.
icon on the home page and choose ‘View Excursion’. You will get the Event Summary screen as shown in the following image:
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