Once SmartView has identified an alarm (shipment alarm, sector alarm, or Q-Tag alarm) it will send out notifications to the predefined recipients via email and/or SMS.
The alarm notification per email provides information about:
- Alarm ID
- Event Rule that has been reached
- Start time of the alarm
- Personalised message
- Recipients
- Last reported message
- Value that has been reached
| No. | Type | Who | When | How | How often |
|---|---|---|---|---|---|
| 1 | Warning | Main Recipients | When sensor value reaches warning limit, but not alarm limit | email, or email and SMS | One message for each warning situation |
| 2 | Alarm Alert | Main Recipients | When sensor value reaches alarm limit, based on value and delay period (e.g. temperature > 8˚C for 15 minutes) | email, or email and SMS | One message for each alarm situation |
| 3 | Alarm Reminder | Main Recipients (and when escalated also Escalation Recipients) | When alarm value persists and an alarm is not acknowledged by the user within the repetition interval period | email only | Continuously based on the repetition interval when conditions are met |
| 4 | Escalation Alert | Escalation Recipients + Main Recipients | When the alarm value persists and an alarm is not acknowledged within the defined delay period | email, or email and SMS (depending on Notification Type for Main Recipients and Escalation Recipients) | One message for each escalation situation. |
| 5 | Escalation Reminder | Escalation Recipients + Main Recipients | When alarm value persists and escalation is not acknowledged by the user within the repetition interval period | email only (depending on Notification Type for Main Recipients and Escalation Recipients) |
Continuously based on the repetition interval when conditions are met |
Example Scenario
| Event Rules: | Temperature < 15.00 °C (59.00 °F) for 00:15:00, warn when < 18.00 °C (64.40 °F) |
| Main Recipients: | Gerry, Andy |
| Notification Type (Main Recipients): | email and SMS |
| Repetition Interval: | 15 minutes |
| Excursion can escalate: | Yes, with 30 minute delay period |
| Notification Type (Escalation Recipients): | email and SMS |
| Escalation Recipients: | Jon, Marlen |
Let’s assume the following scenario for a cold room with this Event Profile:
- At 10:31h a temperature value of 16.26˚C is received
- At 11:16h a temperature value of 11.30˚C is received
- The temperature remains above 8 ˚C for 4 hours, in which period the users do not acknowledge the excursion in SmartView.
What messages will SmartView send?
At 10:31h a WARNING MESSAGE is sent to Gerry and Andy by email and SMS
At 11:16h an EXCURSION ALERT is sent to Gerry and Andy by email and SMS
At 11:31h an EXCURSION REMINDER is sent to Gerry and Andy by email.
At 11:46h an ESCALATION ALERT is sent to Jon and Marlen, as well as to Gerry and Andy by email and SMS
At 12:01 an again an EXCURSION REMINDER is sent to Gerry, Andy, Jon, and Marlen by email.
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