Frequently Asked Questions

Do you offer a free trial?
Yes. All new customers get to use the system for 30 days for free. We never charge for the first month. You do not have to enter any credit card information to use the free trial. Sign up takes about 60 seconds. The free trial is 100% functional and unlimited use. If you decide you want to become a paying customer, just enter your billing information sometime prior to the end of the trial. You can enter billing information at any time. You will not be billed for the first month regardless of when you enter your billing information.

What happens at the end of the free trial period?
If you want to use the system, you will need to enter a credit card by the end of the 30 day trial period. We send a reminder at 2 weeks, 3 weeks, and the final day. If you don’t enter your credit card information, your free trial account will automatically be removed. You will not be “pestered” by us after that. The first month is free so that customers can determine if our solution is a fit.

What information do I need to provide to sign up?
We ask for your email address and your mobile phone number. We do not share your information with anyone, ever.

How much does the service cost?
In the US, the service is $5 per active user, per month.
In the UK, it is £5 per active user, per month.
That’s it. There are no fees, no taxes, and no add-on charges of any kind. Period.

What if I use advanced capabilities like QuickBooks Online integration, or custom reporting, or notifications for late employees. Will you charge more then?
No. There are no fees, no taxes, and no add-on charges of any kind. Period.

How do you define an “active user”?
Any employee who uses the system during the monthly billing period is counted as an active user. Also, all administrators of the system are considered a active users. You must have a primary administrator (the account owner who signs up for the service). You can also add secondary administrators who have access to the administrative portal to view and/or edit settings like employees, time entries, reports, etc. Both primary and secondary admins are counted as active users.

What if I have 100 employees, but only 50 of them are actively using the system?
You will only be charged for the employees who check in and out during your monthly billing cycle. There is no need to “prune” your employee list to save money. If your employees are not actively using the system, you will not be charged for them.

What if I only use the system seasonally? Can I “suspend” the service for the summer, for example?
Since we only bill for active users, you don’t need to take any action to “suspend” service. If you don’t have any employees checking in and out, you will only be billed for the administrative user(s).

What will my monthly billing cycle be?
Your monthly billing cycle is based on the day of the month you created your account. For example, if you created your account on the 9th, your billing date will be the 9th of every month.

Will you provide a detailed bill each month?
Yes, we will email the billing detail to the account owner by default. If you prefer, you can change the billing email address. You can also add additional billing email addresses.

What details are on the bill?
We will show you a list of all active users for the monthly billing cycle, listed by name. We’ll add it up and show you the total charge for the month.

Do you store credit card information?
No. We use PayPal for recurring monthly billing. There is absolutely no credit card information stored in our systems. PayPal is responsible for the security of your credit card information.

How long does it take to setup the system?
For many customers, there is no setup at all. The system is self-learning and will discover your employees automatically if you choose not to enter them in advance. However, if you choose to enter your employees & job sites in advance, this process usually takes less than 10 minutes, depending on the number of employees and job sites.

Can I import employee and customer data?
Yes. We support integration with QuickBooks Online and QuickBooks Desktop, ADP, WinTeam, and any other system that supports file-based or API-based data transfer.

Can employees check in using their mobile phones?
Yes. Any phone can call in to our system. If an employee checks in using their mobile phone, we will send them a text message with a link to click on to share their location. That location information gets recorded as a part of their time entry.

Does the system provide reports?
Yes. The system provides several report types, including daily summary reports by employee and job, as well as payroll reports. We also have to ability to create custom reports based on your specific needs. We do not charge for creating custom reports.

Can I manually edit timesheet entries?
Yes. The system allows you to create entries from scratch, or edit existing entries. For example, if an employee forgets to check out, you can manually enter their end time.

Can my employees clock in using a land line?
Yes. Employees can call from any phone, including land line phones.
Whenever an employee calls from a land line phone, the system will ask them to enter their 10-digit mobile number. This is how the system knows which employee is calling.
Optionally, the system can prompt the employee to say their full name. This will be recorded and attached to their time entry for later review by an admin/supervisor to ensure that there is no “buddy punching” happening.