Every Telephone Timesheets account gets a dedicated toll-free phone number that employees can call to clock in and out.
This toll-free number is unique to your company and is for your exclusive use.
By default, employees are able to clock in via phone call in one of two ways:
- Calls from the employee’s own mobile phone:
If the employee calls from their own mobile phone, in most cases they will hear “You have successfully checked in”. Similarly, when they call back at the end of their shift, they will hear “You have successfully checked out”.
- Calls from jobsite phones (cellular or land line):
If the employee calls from a jobsite phone of any kind, whether land line or cellular, instead of using their own personal mobile phone, the employee will be prompted to enter their 10-digit mobile number (or optionally their employee ID number). This allows our system to determine which of your employees is calling in.
Here are the steps an employee typically goes through when calling in for the first time.
1. Call the designated toll-free number provided by your supervisor. If you are a new employee, you may be asked to confirm your mobile number and preferred language. After that, you will hear “You have successfully checked in”
2. Check your text messages. If location sharing is required, you will receive a text message that looks like this. Click on the link to share your location. If you are new to the system, you will also be asked via text message to reply with your first and last name.
3. When you click on the location sharing link, you will see a confirmation page like this. You must click “Allow” to share your location. If you have blocked GPS location sharing on your personal device you will be unable to share your location.
4. Once your location as successfully been shared, you have completed the check in process. Simply repeat these steps again to check out.*
Need more help with this?
Telephone Timesheets Support