In this section of the Create New Incident form, users can categorize and specify the impact of the incident by selecting checkboxes from three sets.

  1. Root Cause Information: This set allows users to select options corresponding to different aspects of root cause analysis, supporting the process by gathering essential information and documentation. Each selection reveals a related accordion for further input.
    • Do you want to add an intake form?: Select to include an intake form as part of the root cause analysis.
      • Reveals the Intake Form accordion.
    • Do you want to add an investigation report?: Select to include an investigation report for the root cause analysis.
    • Do you want to add a variance note?: Select to include a variance note for the root cause analysis.
      • Reveals the Variance Note accordion.
    • Do you want to add other documents/details?: Select to include additional documents or details relevant to the root cause analysis.
  2. Additional Information: This set allows users to select options corresponding to additional details about the incident. Each selection reveals a related accordion for further input.
    • Is it product-related?: Select if the incident is related to a product.
    • Was an authority contacted?: Select if an authority was contacted regarding the incident.
    • Were customers impacted?: Select if customers were affected by the incident.
    • Were there any injuries?: Select if there were any injuries related to the incident.
    • Were there any financial impacts?: Select if there were financial impacts linked to the incident.
    • Were there any witnesses?: Select if there were any witnesses to the incident.
  3. Select the Incident Type(s): This set allows users to select options corresponding to incident types. Each selected option reveals a related accordion for further input.
    • Customer Complaints: Select if the incident involves customer complaints.
    • Data Security: Select if the incident involves data security issues.
    • Defects or Failures: Select if the incident involves defects or failures.
    • Environmental or Safety: Select if the incident involves environmental or safety issues.
    • Equipment Failures: Select if the incident involves equipment failures.
    • Human Error: Select if the incident involves human errors.
    • Medical: Organ: Select if the incident involves medical issues related to organs.
    • Medical: Tissue: Select if the incident involves medical issues related to tissue.
    • Supplier Issues: Select if the incident involves issues with a supplier.
      • Reveals the Supplier Issue Details accordion.

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