9.1.1.11. Customer Complaint Details

In this section of the Create New Incident form, users can document the customer complaints related to the incident.

*This type of incident involves feedback or complaints from customers regarding product quality, performance, or service-related issues. It is a critical incident type in a quality management system (QMS).

*For guidance on common form functions, please refer to the dedicated section in the manual.

1. Customer Name: A text field for entering the name of the customer who filed the complaint.
2. Representative Name: A text field for entering the name of the representative or point of contact for the customer.
3. Representative Phone Number: A numeric field for entering the phone number of the representative or point of contact for the customer.
4. Representative Email: A text field for entering the email address of the representative or point of contact for the customer.
5. Customer Address: A rich text field for providing the address associated with the customer filing the complaint.
6. Complaint Details: A rich text field for describing the issues raised by the customer.
7. Relevant Documents (Optional): A file attachment field for uploading documents related to the customer complaint.