12. Incident Reminder

In this module, users can access a list of all open incidents. Users can selectively trigger reminders or notifications for these incidents.

Search Panel

All fields inside the search panel act as search boxes. Any value inputted inside them will be used as search criteria to filter and retrieve data from the grid, if possible.

*For more guidance on how to utilize single-select dropdown fields, click here

1. Incident ID: This is a text field that allows users to filter by incident ID.
2. Department: This is a text field that allows users to filter by department.
3. Category: This is a text field that allows users to filter by category.
4. Filter: This button filters the results according to the entered search criteria.
5. Clear Filter: This button clears the filters that were used in the previous search and allows users to again view the full data set.

Grid

In the grid, users can designate specific incidents for reminders by selecting the corresponding Selected for Reminder checkbox.

*Selections can be saved by clicking the Save Changes button or simply by clicking outside the grid. To discard selections, click on the Discard Changes button.

1. Send Email Reminder: This button allows users to trigger email reminders for the selected incidents.
   • When clicked, a message will appear above the grid indicating that the reminders have been sent.
     
   • For each incident, an email is sent to the assigned reviewer, providing details about the incident and a reminder of its pending status.
     

!If the corresponding task for an incident no longer exists in the system, users will be informed with a message in the form, and the reminder for that incident will be blocked.

*To access additional options or actions related to the above grid, please utilize the kebab menu ( ) located in the upper rightmost corner.