In the sections of the manual that follow, we will delve into the forms and workflows of the Incident application.
The Incident application comprises two workflows: the central workflow, Incident Management, and a subsidiary workflow known as Additional Investigation.
- Incident Management
This workflow consists of seven primary stages: Create New Incident Report, Review Incident Report, Modify Incident Report, Execute Root Cause Investigation & Create Actions, Action Item Management, Check Effectiveness & Approve Report, and Review and Approve Report.
- Additional Investigation
This workflow is triggered only if the assigned root cause investigator determines that further analysis is necessary. It consists of two primary stages: Request Additional Investigation and Incident Investigation.
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