SERS (aka 13SURF) is primarily responsible for disseminating emergency information to lifesaving services on behalf of the NSW police force and other emergency agencies/organisations and providing updated incident action plan and situation reports (SITREPS) to those agencies/organisations as appropriate. SERS also enables an on-duty SLSNSW state duty officer to be contacted 24/7.
Call triple zero (000) in the rare event the SOC is not contactable. The 13SURF phone number (02 9471 8092) is solely for other emergency service agencies when the SOC cannot be contacted by radio.
Refer to the SLSNSW Public Safety SOPs for the Surf Emergency Response System for more information, such as incident notifications for DoLs sent by email or text.