The Complaints Manager processes the complaint and ensures the procedures are undertaken according to the MPP and/or disciplinary policy relevant to the specific issue. Whereas the MPIO support and guidance to the individuals involved, the Complaints Manager focuses on the process and should not be positioned as a support person to the individuals involved.
Refer to the SLSA Complaints Resolution Policy (and procedures) for more information. The Member Protection Toolkit for Clubs also provides guidance for Complaints Managers