The small SLSA IT Helpdesk team updates and supports members with the national SLS IT systems such as SurfGuard, the SLS Members Area, SLS eLearning platform, SEMs and SLSA mobile applications.
The SLSA IT Helpdesk releases the National IT Circular that outlines updates and changes to the national IT systems. This information is often also found within the news section of SurfGuard.
Each year, the SLSA IT Helpdesk team also releases an updated version of the SLSA IT Systems Guide for Season Close & Start of Season Tasks to assist SLSC administrators and officers perform ‘close of season’ and ‘start of season’ tasks relating to SLS online Platforms.
This user guide is divided into four sections:
- Season close tasks checklist
- Detailed information relating to the season close tasks listed
- Start of season tasks checklist
- Detailed information relating to the start of season tasks listed
The SLSA IT Helpdesk team regularly updates their SLSA IT Helpdesk website with:
- a notification of the current system status
- Application links
- FAQs such as eLearning FAQs
- Feedback forms
- IT video guides
- IT webinars training options
- Online platform user guides.
All SLS members should refer to the latest system status updates, user guides and FAQs on the SLSA IT Helpdesk website before contacting the SLSA IT support team.
If the IT FAQs or user guides do not address your issue, please log a support ticket (one per person). Be sure to include as much detail as possible, including any screenshots and information about the digital device and web browser in use when you experienced any technical issues. This valuable information will help the SLSA IT team find the root cause of an issue, determine how many other members any issue may impact, prioritise the issue’s resolution and update the SLSA IT Helpdesk website FAQs and system status as quickly as possible.
After raising a support ticket, you can check its status or monitor your email inbox and spam folder closely for an email reply. Note that there is a large increase of support tickets made during peak periods of training or surf sports events which may increase the expected reply time—see the latest helpdesk stats on the SLSA IT Helpdesk website.
Refer to the SLSA IT Helpdesk website for current office hours and any other queries you may have about SLS IT systems.
Note:
- Only SLSNSW staff can correct a member’s date of birth (DOB) within SurfGuard. Send all DOB change requests to SLSNSW, having confirmed proof of identity.
- The SLSA IT Helpdesk cannot administer any changes to SLS awards for them to appear sooner within the SLS Members Area or SurfGuard. Advise members to contact their Chief Training Officer regarding the status of their awards.
Feedback and suggestions for IT enhancements
Any future enhancements or suggestions should be sent to SLSNSW in the first instance.