After reading this SLSC guide and referring to the SLSNSW website or SLS Members Area, you may still require the assistance or advice of an SLS staff person. You may use the contact details in this guide to communicate with SLS staff, many of whom are also volunteers at one or more local SLSCs.
It is important to remember that SLS staff are primarily available during regular business hours Monday to Friday. During some special events on weekends, most will respond within 1–2 business days due to the high volume of queries throughout the year from SLSNSW’s 76,000+ members. This response time may be extended to 3 business days during peak administrative periods throughout the season, such as at the start and end of each patrol season, during SLSNSW surf sport champion events and during annual skills maintenance and compliance reporting periods.