Clarifications

ISSUE RESOLUTION

Organizations need to have established protocols to address collective bargaining issues and resolve employee concerns. In particular, it is necessary for management to meet with any employee group representatives to discuss and resolve items of importance to employees that are not otherwise covered in collective bargaining agreements or established individual performance management protocols.

SCOPE OF EMPLOYEES

Indicator metrics apply to all of the following groups:

• Employees (see definition in the General Clarifications)
• Contract workers
• Interns