8.2. Review Vigilance Case

Once a vigilance case is reported, the assigned reviewer will receive a notification in their Pending Tasks, prompting them to review the case.

*An email notification will also be sent to inform them of the assigned task. For more information on email notifications and their role in the application, click here.

Clicking on either the subject in Pending Tasks or the button in the email will direct users to the Review Vigilance Case form. In this form, users can assess the reported incident and decide on the appropriate next steps.

*For guidance on common form functions, please refer to the dedicated section in the manual.

1. Comment: This field allows users to provide comments or notes on the vigilance case.
   
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   The Comment control functions similarly to a discussion board, enabling users to initiate and participate in collaborative discussions with stakeholders involved in the workflow.

   • Users can edit or delete their own comments, but can only reply to those left by others.
2. Save Form: This button allows users to save their progress in the form.
   • The form will remain in the Pending Tasks folder for further action or review at a later time.
3. Cancel: This button allows users to cancel the vigilance case if, upon review, it is deemed unnecessary.
   • Canceling the case will end the Vigilance Case Management workflow.
4. Need More Details: This button allows users to request additional information or clarification from the case creator.
   • If selected, the case will be returned to the creator for modification.
5. Approve: This button allows users to approve the vigilance case, concluding the workflow.