10.4. Assess and Treat Vigilance Record

If the reviewer submits the vigilance record for further analysis, the assigned RCA owner will receive a notification in their Pending Tasks, prompting them to evaluate and address the record.

*An email notification will also be sent to inform them of the assigned task. For more information on email notifications and their role in the application, click here.

Clicking on either the subject in Pending Tasks or the button in the email will direct users to the Assess and Treat Vigilance Record form. In this form, users can analyze the issues identified in the vigilance record and determine appropriate actions to address them.

*For guidance on common form functions, please refer to the dedicated section in the manual.

1. Check Effectiveness Reviewer: This is a single-select dropdown field that retrieves the list of active users and roles in the system. It allows for the selection or modification of the party responsible for reviewing the effectiveness of implemented actions. It is a mandatory field.
2. Accordions: The form features two key collapsible sections, known as accordions, which facilitate the assessment and resolution of the vigilance record.
   • Root Cause Analysis
   • Action Items
     

     *Additional information about the record—such as assigned rules, products, and related entities—can be found in the read-only accordions located higher in the form, which are intended solely for review purposes.

3. Comment: This field allows users to provide comments or notes on the record. It also allows them to review and respond to comments left by previous stakeholders.
   

   **The Comment control functions similarly to a discussion board, facilitating collaborative discussions with stakeholders involved in the workflow.

4. Save Form: This button allows users to save their progress in the form.
   • The form will remain in the Pending Tasks folder for further action or review at a later time.
5. Start Action Items: This button allows users to trigger the defined action items for execution.
   • If selected, the assigned owners (whether internal team members, external parties, or supplier representatives) will be responsible for executing the actions.