| I keep losing connection to the Reader when connected via Wifi or ethernet. The 3G WiFi router may have lost its settings. The on-board router needs to be in 3G Work Mode. Login to the Router via a browser and check the Mode the reader is configured to 3G Mode. |
| When I tried to do a Reader Firmware update I get errors like ‘USB Bootloader Flash Contents Blank’ and ‘Error: Incorrect CRC’ when I restart the reader. Only Native Windows systems are supported for Firmware updates. Examples are XP, Win 7.x, Win 8.x, etc. Please repeat the firmware update using a standard Windows computer. Make sure that you cleanly eject the Trident BL drive when the update has been completed. Do not use computers that are running Windows under MacOS or Linux. They are not supported for this process. |