GSR

7. Throubleshooting GSR

Issues Symptoms Causes Help
E01 – Power LED does not light up With the GSR connected and button pressed, the power LED does not light up Power supply issues. Check installation and power supply. More info…
With the GSR disconnected from power, it turns off Check battery condition. More info…
With the GSR disconnected from power, it does not reach 1 hour of autonomy Check battery performance. More info…
E02 – No coverage or poor coverage Coverage LED is off. With the GSR on, the coverage LED does not light up Check SIM and mobile network antenna. More info…
Coverage LED is red The coverage LED is solid red or blinking red Check mobile network antenna, move antenna location. More info…
E03 – Does not make a call when pressing the emergency button The telealarm starts the call, gives announcement, but no tones The GSR does not provide a phone line Check telephone line voltage output. More info….
Installation issues with the line Check wiring and connectors leading the telephone line to the telealarm. More info….
Telealarm not configured Program the telealarm. More info….
E04 – The call is initiated but no response The telealarm starts the call, gives announcement, provides tones but no response Misconfigured telealarm Check programmed parameters. More info….
Issues with the emergency central or the operator’s services Call the emergency number. More info….
E05 – The telealarm does nothing when pressing the emergency button The telealarm does not start the call, does not provide announcements or tones Issues with the telealarm Check the telealarm and its installation. More info….
E06 – GSR as Telealarm does not make a call The audio module starts the emergency call but does not complete it Faulty or incorrect installation Check installation. More info….
GSR as Telealarm is not configured or misconfigured Check or configure correctly. More info….
E07 – GSR as Telealarm does not make a call, announces “line busy” The audio module announces “line busy” Installation issues Check installation. More info….
E08 – GSR as Telealarm, the audio module does not make calls or provide announcements After pressing the alarm button, no announcements or calls are made Faulty or incorrect power supply Check installation. More info….
Audio module has not restarted correctly Restart audio module. More info….
Faulty or incorrect CAN wiring Check CAN wiring. More info….
E09 – GSR as Telealarm, incorrect microphone or speaker volume in Audio module Cabin speaker volume is incorrect Incorrect configuration Change cabin speaker volume values. More info….
Cabin microphone volume is incorrect, not clearly heard in control center Incorrect configuration Change cabin microphone volume values. More info….
E10 – Incomplete connection process with the maneuver During the installation process, no communication is detected between GSR and maneuver Incorrect installation Check installation. More info….
No connectivity or not connected to Nayar VPN Check VPN communication with Nayar. More info….
E11 – Installed GSR loses connection with maneuver Installed and functioning GSR loses communication with the maneuver Incorrect installation Check installation. More info….
GSR loses connectivity or is not connected to Nayar VPN Check VPN communication with Nayar. More info….
E12 – GSR is not connected to Nayar VPN GSR loses communication with the platform Software fault Restart services. More info….
GSR does not connect to Nayar VPN Unregistered APN. More info….
E13 – CAN communication failure Irregular elevator performance Incorrect CAN end-of-line resistors Remove CAN end-of-line resistors from the GSR. More info…
E99 – The GSR does not enter a correct basic operating state No network coverage, no SMS response, no VPN connection to Nayar, no analog phone line output… The GSR does not respond to corrective actions Restore GSR to factory settings more info…..