Go to ‘Troubleshooting’ | |
Go to ‘Telemetry Index’ |
The GSR is not connected to the Nayar VPN (private network).
1º- Verify that the GSR is connected to the Nayar VPN.
- Request a report from the GSR by sending an SMS to the phone number of the SIM installed in the GSR:
SMS: PinCode,c:rp
Default: 12345,c:rp
Response: [ {“id”:“gsr.a8504222220b”, “hw_version”:“1”,“sw_version:1.13.0”, “max17048.soc”: 91.8, “max17048.v”: 8. “max17048.crate”: 0, “modem.csq”: 19, “modem.cops”: 7, “modem.icc”:“89345632148059255”, “modem.imei”:“86725896736”,“n4m.online”: true} ]
n4m.online: Indicates whether the GSR is connected to the Nayar VPN (private network). true means it is connected, and false means it is not connected.
During the GSR installation process or after changing the SIM card, the GSR does not connect to the Nayar private network (VPN).
- If the installed SIM is from an network operator not listed in Nayar’s Operator List, or if the network operator is listed but is using a different APN in that location, the GSR will not be able to transmit or receive mobile data even if there is coverage. To add the APN to the GSR, send an SMS to force the APN on the device.
- 1º- Obtain the necessary information: APN address (apnaddress.com), username (user), and password (password).
- 2º- Send SMS to force the APN:
SMS: PinCode,s:$apn:“apnaddress.com”,s:$apnu:“user”,s:$apnp:“password”
Default: 12345,s:$apn:“apnaddress.com”,s:$apnu:“user”,s:$apnp:“password”
- 3º- Restart GSR, either by powering it off and on if physically present or by sending a restart SMS:
SMS: PinCode,c:rbt
Default: 12345,c:rbt
- 4º- Inform Nayar so that the APN address can be added to the list.
An already installed and functioning GSR loses connection to the Nayar private network (VPN).
- To rule out possible persistent reboots in the 3G, n4m, and modem modules, it is recommended to send SMS to restart these modules.
SMS | Default | Module |
---|---|---|
PinCode,mr:modem | 12345,mr:modem | Restart modem module |
PinCode,mr:3g | 12345,mr:3g | Restart 3G module |
PinCode,mr:n4m | 12345,mr:n4m | Restart n4m module (VPN) |
GSR is not connected to the Nayar private network (VPN) and the modules have been restarted.
- Send SMS to restart the GSR software:
SMS: PinCode,c:rst
Default: 12345,c:rst