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The autodialer device has no line. (GSR as Gateway)

1º- Check the GSR coverage.

2º- Confirm that the GSR is correctly configured.

  • The GSR must be updated to its latest version of Software and Firmware and set to Gateway mode.
  • To ensure the GSR is configured in gateway mode and not in autodialer mode, it is recommended to send an SMS to configure the GSR as a Gateway:
    SMS: PinCode,c:wmgsm , the GSR will reply with an SMS with the text ‘[OK]’ if the configuration was successful.
    Default: 12345,c:wmgsm
  • Send an SMS to query the 3G module: PinCode,g:3g.autostart, the GSR will reply with an SMS with the text ‘[true]’ if the 3G module is active or ‘[false]’ if the 3G module is not activated. Default: 12345,g:3g.autostart
  • If the 3G module query returns false, send an SMS to restart the 3G module:
    SMS: PinCode,mr:3g
    Default: 12345,mr:3g

3º- Check the telephone line output voltage.

  • Measure the output voltage between the two pins 1 and 2 on the GSR with a multimeter. The correct voltage without anything connected is 48V DC.

4º- Verify that the telephone line wires are correctly connected to the GSR.

  • Check that the wires are correctly connected and in the right connector.

5º- Connect an analog telephone to the GSR and verify if it can make a manual call.

  • Connect an analog telephone using two wires directly to the telephone line output of the GSR and check if there is a line and if outgoing and incoming calls can be made.

6º- GSR without telephone line output.

  • If there is no voltage at the phone output or if incoming and outgoing calls cannot be made with a analog telephone, contact Support for replacement the GSR.