6.1.4. GSR does not respond to corrective actions.

!Before performing a factory reset, ensure that all corrective actions indicated in the previous sections have been completed.

!Performing a factory reset will revert the GSR to its basic factory settings. The device will need an internet connection and access to the Nayar VPN to download the default configuration.

!The process of resetting the GSR to factory defaults, software synchronisation and configuration synchronisation can take up to 30 minutes.

If corrective actions have been performed and the GSR exhibits the following conditions:

The power LED is on, but:

• It still does not acquire network coverage.
• It does not respond to SMS commands.
• It does not supply analog telephone line on the telephone output.
• It does not behave as expected in telealarm mode.
• It does not communicate with the control panel.
  

A factory reset can be performed by pressing the SMART button between 15 to 60 seconds. Once button is released, all LEDs will blink to indicate that the factory reset has started on the device.

If the equipment does not function properly after a factory reset, contact Support for replacement the GSR.