GSR has lost communication with the controller. - GSR

6.4.1. GSR during the installation process does not communicate with the controller.

6.4.3. GSR is not connected to Nayar VPN

Go to ‘Troubleshooting’

Go to ‘Telemetry Index’

GSR that is already installed and functioning has lost communication with the litf controller.

1º- Check that the wires and connectors are in good condition.

Ensure there are no deformations or cuts in the wires and cables.
Use a multimeter to check wire connectivity.
Ensure the connectors are in good condition and check wire connectivity with a multimeter.
If the installation kit for the controller to be connected is damaged, please contact Support for replacement it.

2º- Verify that the GSR has connectivity and is connected to the Nayar VPN.

Request a report from the GSR by sending an SMS to the phone number of the SIM installed in the GSR:
SMS: PinCode,c:rp
Default: 12345,c:rp

Response: [ {“id”:“gsr.a8504222220b”, “hw_version”:“1”,“sw_version:1.13.0”, “max17048.soc”: 91.8, “max17048.v”: 8. “max17048.crate”: 0, “modem.csq”: 19, “modem.cops”: 7, “modem.icc”:“89340189653255”, “modem.imei”:“8625874101736”,“n4m.online”: true} ]

modem.csq: Indicates the battery percentage in dB. (min = 0, max = 32)
modem.cops: Indicates the type of network the GSR is connected to. (0 = 2G, 2 = 3G, 7 = 4G)
n4m.online: Indicates if the GSR is connected to the Nayar VPN (private network). true means it is connected, and false means it is not connected.

3º- If the GSR report indicates that it is not connected to the VPN (n4m.online)
See GSR not connected to VPN.