When a manufacturer, supplier, consumer or organization feels the reporting requirements of Declare have not been fully met by a manufacturer, or they have formal questions regarding a product or supply chain claim, they may submit a formal request for clarification. The formal clarification request must include a thorough explanation of the contents or claim in question, along with the product manufacturer name and Declare ID. Formal clarification requests must be submitted directly to the Declare Support team by emailing firstname.lastname@example.org. The formal clarification request must include the contact information of the individual or organization representative submitting the request; anonymous requests will not be processed.
The submitted clarification request will be reviewed by the Institute’s Declare team and, if warranted, the Institute’s Program team. Following this review, the request will be submitted to the manufacturer for response. The manufacturer in question has 30 days from the day the request is forwarded by the Institute to respond and provide appropriate documentation or the label will be temporarily suspended. The manufacturer response will be reviewed and evaluated. The Institute may utilize additional Third Party Review to resolve the manufacturer response.
If errors are found, the label must be redrafted and published to the Declare database. If the label error or errors are determined to be the fault of the manufacturer or manufacturer’s consultant, labels will be redrafted and published at the expense of the manufacturer. Redrafted labels require full vetting by the Declare team and will be processed and invoiced as a full label. If the label error or errors are determined to be the fault of the Institute, labels will be redrafted and published free of charge.
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