Display warnings - User Manual SmartMonitor - 1

Category	Problem	Effect	Solution
Low battery	Blank display	No information visible	Connect the device to USB charger to charge the battery.
General		SMARTMONITOR ERROR ERROR is shown on the display, the exclamation mark is blinking and the LED lights up red. The device self-test was unsuccessful.	Contact support@berlinger.com for support.
Device start		Device cannot be started Display shows LONG PRESS and the LED lights up red.	Press the multifunctional button for at least 5 seconds.
Device start		LOW BATTERY LOW:BATT is shown on the display, the battery symbol is blinking and the LED lights up red. The device charge is too low to start the device.	Connect the device to power to charge the battery.
Device start		BATTERY EXPIRED (ONLY SMARTMONITOR SHIP M) BAT:EXPIRED will be shown on the display and the battery symbol is blinking. Exclamation mark is blinking. The LED lights up red. The battery expiry date is reached. The device can no longer be started as Berlinger cannot guarantee battery performance according to technical specification.	Use an alternative device for your shipment. Reach out to Berlinger for return of the device with expired battery for recycling.
Device start		CALIBRATION EXPIRED Scroll “CALIBRATION EXPIRED” + “EXPIRED” Static and the exclamation mark is blinking. The LED lights up red. The calibration expiry date set by the customer in SmartView is reached. The device can no longer be started.	Recalibrate the device and update in SmartView accordingly.
External sensor		EXTERNAL SENSOR ERROR SENS:ERR will be shown on the display and the exclamation mark is blinking. The external sensor is disconnected.	Reconnect the external sensor to the device.
External sensor		PLUG IN SENSOR The configuration policy defined in SmartView provides the option to prevent the start of the device without external sensor connected. If this option is enabled, the SmartMonitor will indicate to the user that the external sensor needs to be connected before the start of the device.	Plug in the external sensor to the SmartMonitor. If the correct sensor has been connected, the display shows SENSOR OK. The long green LED signal indicates that the SmartSensor has been successfully connected.
External sensor		SENSOR NOT OK The external sensor, which has been connected to the device by the user, is not the SmartSensor type set to the configuration policy defined by the customer in SmartView. The LED lights up red.	Ensure the SmartSensor type defined in the configuration policy SmartView matches the SmartSensor type applied to the device.
Running device		ERR-.-°C will be shown on the display and the exclamation mark is blinking. The measured temperature is out of the specified device temperature measurement range (TBC) of the SmartMonitor device. Single press the multifunctional button to indicate information on the error type. “HI”, “LOW” and -.-°C will be shown on the display and the exclamation mark is blinking. The display indicates whether the measured temperature is too high or too low.	Check the technical specification for the device measurement temperature range and ensure that the device is not exposed to temperatures outside of this range.
Running device		NO POWER FOR SMARTMONITOR SITE L ONLY will be shown on the display with scroll “POWER PLUGGED OUT” and the exclamation mark is blinking. The SmartMonitor is disconnected from power.	Reconnect the SmartMonitor to power.
Running device		No WIFI connection No connection to Berlinger SmartView software.	For SmartMonitor SITE L, add the WiFi credentials. If the problem still exists, contact support@berlinger.com.
Running device		“CHARGING CANNOT START” ONLY SMARTMONITOR SHIP L Scroll + “CHARGE” Static is shown on the display and exclamation mark is blinking. The SmartMonitor SHIP L cannot be started when charging. (TBC)	Wait until the battery is fully charged and disconnect from charging to start the device.
Running device		T:CHARGE will be shown with scroll “TEMPERATURE TOO HIGH/LOW FOR CHARGING” on the display and the exclamation mark is blinking. The SmartMonitor environment temperature is too high or too low.	Check the technical specification for the charging temperature range.
Running device		CHAR:ERR will be shown with “CHARGING ERROR” on the display and the exclamation mark is blinking. The battery charging system has detected an issue and stopped charging to prevent damage.	Contact support@berlinger.com for support.
Running device		WIFI Error The device could not establish a Wi-Fi connection.	Check the device display for more details about the error (e.g., incorrect credentials or cloud access failure).

On the back of the device is a 3D-code, which links to a page, where more information about the device is available.
If more help is needed, contact Berlinger support at support@berlinger.com

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