8.2.5 Summary Calls By Number Report

Call Summary Report by Number
The Call Summary Report by Number presents information about all the numbers that are
dialed by an inside or outside caller.

Chart

Average Call Duration by Called Number	Displays the average call time for a dialed number.
Total Calls by Called Number	Displays the number of calls to each number.

Fields

Called Number	Route point number associated with the application or extension of the destination agent.
Call Type	Call to an application or call to an agent. ● 1 = Conference. —Conference call. ● 2 = Inbound —Call that is handled by a user. ● 3 = Outbound —Call that an user dials ● 7 = Transfer-In. —Call that is transferred to an user. ● 8 = Transfer-Out. —Call that the user transfers out.
Total Calls	Number of calls to each number. Summary info —Sum of values in this column.
Avg Calls (per day)	Average number of calls per day.
Avg Call Duration	Average duration of calls to each telephone number.

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