This report presents the amount of tranferred calls. It shown a chart and a table with the total calls and date time(UTC).
- Go to Console Management => Reports.
- Go to Call trends reports section and select “Tranferred”.
- Select the filters: group, operator, and time period between the options: Hourly, Daily, Last 4 week or Last 3 months.
- Click on “run report” to see the result.
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