The EPC Web App’s centralized environment encourages collaboration among employees. The Collaboration feature available for all objects provides a forum to suggest process improvements, ask questions, report incidents and collaborate with other users. Additionally, the platform provides traceability allowing users to view if an object has been altered, who has altered the object and/or processes relating to the user in question. Collaboration amongst users is facilitated by:
- Discussion Forums: Individuals can ask questions, suggest improvements or report incidents with process participants within a dedicated forum. Conversations can be configured to include priority, impact, due dates, value and can be filtered by topic, date range, and topic status.
- Improvement Requests: Improvement requests can be made by EPC users to further innovate and improve business components and processes.
The Collaboration feature is designed to increase inter-user collaboration by providing directed communication forums. These forums will optimize information sharing, reducing the likelihood and impact of information silos. The collaboration drives higher user adoption with increased transparency, critical thinking, employee accessibility, constructive discussions and community development.
Further detail can be found in section 4.12 Collaboration.