Occasionally, users will receive an error when trying to generate reports from the Admin Reports module. Typically, the report will fail to load and you will receive a Crystal Reports error. This error is caused by an improper ODBC connection and is mostly found on computers with a 64-bit architecture. The resolution may require an administrator account or an account with the rights to manipulate the computer’s ODBC connections. If your account doesn’t have these rights, please contact your IT department for further assistance.
Select the appropriate link below for your computer’s architecture:
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