Option 1 – Shutdown and/or Restart the Computer

This option is best for users with limited accounts or rights on the local machine.

If you are not logged on as a computer administrator (or would like to use an easier solution that requires less computer manipulation) follow the steps below:

1. Save and close out of any open programs.
2. Go to the Power options on your computer and choose Shutdown (A)
   
3. Allow your machine to completely shut down.
4. Press the Power button on your computer to turn it back on.
5. Allow the machine 2-3 minutes to load all background services prior to launching RMS or attempting to synch.
6. Once complete, your synchronizer service should be functional again.
   

!Did You Know?
Log Off is not the same as Shutdown or Restart. Log Off only logs your profile off but does not allow any background services to shut down and refresh. When having issues, one of the first and easiest things to try is to SHUTDOWN the pc and power it back on.

!IMPORTANT
By default, Windows 10 is set to use a “Fast Startup” option that can impact services refreshing during shutdown/startup. With “Fast Startup” enabled, it is best practice to select “Reboot” from power options, rather than “Shutdown”. More information regarding Windows 10 Fast Startup can be found here: Windows 10 Fast Startup