Self Help

Self Help

Note: This manual is a quick reference to commonly asked questions/tip and tricks. The full In-Synch RMS manual can be found here*

*Credentials to access the full In-Synch RMS manual can be provided by your agency’s administrator or the In-Synch Systems help desk.

This chapter will allow users to find answers to commonly asked questions, troubleshoot and solve error messages and synchronization issues, as well as provide an on-going location for tips and best practices related to In-Synch RMS and other computer-related tasks.

• Adding a New Magistrate or Court
• Call Log Display Issues
• Call Log Will Not Open
• Invalid Variant Operation
• Mismatch in Data Packet or Closed Dataset on Login
• No CAD Calls Coming from Dispatch
• Not Synching
• Parent/Guardian Not Displaying on the PA Juvenile Allegation
• Rbulider Error
• Socket Error
• The Wrong PA Criminal Complaint Form
• Unable to Run Reports from the Admin Reports Module
• Windows 10 Fast Startup