Unable to Log Into RMS
Occasionally, users may experience a “Mismatch in Data Packet” or a “Cannot Perform This Operation on a Closed Dataset” error when trying to log into the RMS. These errors are usually related to a corrupt configuration file that stores user-specific data. The corruption most commonly occurs when the RMS is open and the computer hard drive goes to sleep/hibernates, or if there is an unexpected or improper shutdown of the operating system.
If this issue occurs, you can run our DatDestroyer utility that will reset your configuration file back to its default properties.
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