Option 3 – Resetting the Synch Service Manually

This option may require an administrator account or an account with the rights to manipulate the computer’s services.

1. Right-click on the Windows taskbar and select Task Manager (A)
   
2. Under the Processes Tab (A), select “RMSDBSyncService” (B) and then right-click and select “End Task” ( C ).
   
3. Switch to the Services Tab (A)
   
4. Find the RMSDBSync Service (A), verify it says “Stopped”(B), and then right-lick and select “Start” ( C ).
   
5. Verify the RMSDBSync Service (A) now says “Running” (B) and then close the task manager window.
   
   Once complete, your synchronizer service should be functional again.