Option 1 – Shutdown and/or Restart the Computer

This option can be used by both limited user and administrator accounts.

Close any error messages along with the RMS login window and proceed with the steps below:

1. Save and close out of any open programs.
2. Go to the Power options on your computer and choose “Shutdown” (A) (or “Reboot”)
   
3. Allow your machine to completely shut down.
4. Press the Power button on your computer to turn it back on.
5. After logging back into the machine, allow 2-3 minutes to load all background services prior to launching RMS or any other applications.
6. Once complete, the Borland Socket Server should be loaded and the RMS will be functional again.
   

!Did You Know?
Log Off is not the same as Shutdown or Restart. Log Off only logs your profile off but does not allow any background services to shut down and refresh. When having issues, one of the first and easiest things to try is to SHUTDOWN the pc and power it back on.