Option 1 – RegistryIgnoreRemoval Tool

This option may require an administrator account or an account with the rights to manipulate the computer’s registry.

1. Close all open RMS related modules and log out of the RMS toolbar.
2. Download the RegistryIgnoreRemoval tool from the following link:
   RegistryIgnoreRemoval.exe
3. Select the “Download” button from the from the Download website.
   
4. In the “Save As” window, select a storage location (A) and then select the “Save” button (B).
   
5. Navigate to the location where you saved the RegistryIgnoreRemoval tool, right-click on the executable, and then select “Run as Administrator”.
   
6. When the tool completes, select the “OK” button on the message box.
   
7. Log back into the RMS and your issue should be resolved.