2.9. WHAT DO YOU MEAN BY CONTINUOUS IMPROVEMENT?

The main emphasis of the RTO Standards is continuous improvement across all RTO operations. This means an ongoing review of operations, and taking action to improve upon the quality of our services. Quality does not mean perfection, but refers instead to reducing errors before they occur, and continually meeting the expectations and needs of our course participants. As the expectations and needs of industry, Surf Life Saving and course participants change, so must our operations. Continuous improvements activities help meet these changing expectations. As such, continuous improvement is not only a compliance requirement, but also best business practice.