2.10. SURF LIFE SAVING QUEENSLAND VOLUNTEER COMMITMENT

When we say “Surf Life Saving Queensland Volunteers”, we are referring to anyone within a Club or Branch who is involved with the training, assessment and/or administration of Surf Life Saving Queensland Education within SLSQ including Chief Training Officers (CTOs), Branch Directors of Education (DOEs), Trainers, Assessors and Facilitators (TAFs).

Surf Life Saving Queensland Volunteers are required to make a commitment to:

• operate within the requirements of the RTO Standards and the Australian Qualifications Framework (AQF);
• operate in accordance with SLSA policies and guidelines, and with State and Commonwealth legislation (see below);
• ensure their work is carried out efficiently and effectively; maintain high standards of skills, knowledge, and legal and ethical standards of practice which reflect favourably both on themselves and The Surf Life Saving Queensland Education;
• be aware of situations of actual and potential conflict of interest and to take appropriate action to declare and/or resolve these;
• encourage and maintain a culture of honesty, integrity and open communication;
• encourage and maintain a culture of open discussion of complaints, disagreements and problems as a basis for improvement and development both personally and for the organisation;
  

• refrain from inappropriate relationships with course participants;
• ensure that accurate information is provided to course participants, including their rights in relation to the following:
• access and equity;
• complaints and appeals;
• fees and refunds;
• Participant support.