6.9 Telephone Calls and Meetings and Broking

It is essential that adequate and meaningful notes of all telephone calls and meetings are made by the appropriate person and are signed as a true and accurate record and kept on file. However it is accepted that brokers and Insurers do not necessarily make notes of what is said when broking. However it is essential that our slips or other appropriate documents clearly show what information was made available to the Insurer to review when presented with the risk, or amendments, and when deciding on the terms and conditions of cover.

All agreements from Insurers, including the amount of their participation, must be clearly shown on the slip or other appropriate documentation.

!Verbal agreements are not acceptable.