Telephone contact with Consumers may be made only between 9.00 a.m. and 9.00 p.m. Monday to Saturday (excluding bank holidays and public holidays), unless otherwise agreed with the Consumer.
- See Section 5.31.1 for the telephone contact rules that apply to existing customers.
- See Section 5.32.2 for the telephone contact rules that apply to prospects.
*The telephone contact rules apply to Consumers only.
!The rules set our in Section 5.30 apply to telephone contact also.
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