You must not make the sale of a product or service contingent on the consumer purchasing another product or service from the regulated entity. This provision does not prevent you from offering additional products or services to consumers who are existing customers which are not available to potential consumers.
Where an insurance product is offered together with an ancillary product or service which is not insurance as part of a package or the same agreement, you must—
(a) specify the demands and needs of the customer in relation to the insurance products that form part of the overall package or the same agreement,
(b) inform the customer whether it is possible to buy the different components separately, and
© where subparagraph (b) applies, provide an adequate description of the different components of the package or agreement as well as separate evidence of the costs and charges of each component.
Where you provide investment advice recommending a package of services or products (bundled)
you must ensure the overall bundled package is suitable.
Prior to offering, recommending, arranging or providing a bundled product a regulated entity must provide the consumer with the following information on paper or on another durable medium:
(a) the overall cost to the consumer of the bundle;
(b) the cost to the consumer of each product separately;
© how to switch products within the bundle;
(d) the cost to the consumer of switching products within the bundle;
(e) how to exit the bundle; and
(f) the cost to the consumer of exiting the bundle.
Where a consumer wishes to switch one or more products in a bundle or exit a bundle you must:
(a) provide the consumer with the information set out in c) and d) above as appropriate, on paper or on another durable medium, and
(b) allow the consumer to retain any product(s) in the bundle that the consumer wishes to keep, without penalty or additional charge, apart from the loss of any discount.
Where you offer an optional extra to a consumer in conjunction with a product or service, you must inform the consumer on paper or on another durable medium:
1) that the consumer does not have to purchase the optional extra in order to buy the main product or service;
2) of the cost of the basic product or service (excluding the optional extra);
3) of cost of the optional extra; and
4) must not charge the consumer a fee for any optional extra offered in conjunction with a product or service unless the consumer has confirmed that he or she wishes to purchase the optional extra.
If the means of communication between you and the consumer is by way of telephone only, you must:
(a) provide this information orally at the time of offering, recommending, arranging or providing a bundled product; and
(b) provide this information to the consumer, on paper or on another durable medium, immediately after arranging or providing a bundled product.
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