All Complaints, whether verbal or in writing, should be reported to your line manager and the Head of Compliance immediately, regardless of how serious or minor the Complaint may appear to be.
All Complaints, whether verbal or in writing, should be reported to your line manager and the Head of Compliance immediately, regardless of how serious or minor the Complaint may appear to be.
!Failure to immediately advise your line manager and the Head of Compliance is a serious matter and may lead to a formal warning.
*PSC’s Complaints Procedure can be found in Section 9.
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