Personal Visit

If PSC is making a personal visit, the representative of PSC must immediately and in the following order:

a) identify himself or herself by name, and the name of PSC on whose behalf he or she is being contacted and the commercial purpose of the contact;

b) inform the Consumer that the telephone contact is being recorded, if this is the case;

c) where relevant, disclose to the Consumer, the source of the business lead or referral supporting the telephone contact; and

d) establish if the Consumer wishes the personal visit or telephone contact to proceed and, if not, end the contact immediately.

*Applicable to clients in scope of the Consumer Protection Code only (i.e. Consumers)

!All requests from Consumers not to make a personal visit or telephone contact to him or her again for sales and marketing purposes must be reported to a member of the Compliance team immediately.