How to Submit a Support Request

1. Visit our technical support site at: http://support.ipconfigure.com
2. Click on the Submit a request link in the top-right corner of the screen.

3. When the support request screen appears, use the drop-down list to select the product or issue that best matches your support need.

4. Enter your contact information, a description of your question/problem, the version number of your Orchid Hybrid/Fusion VMS software, and your Orchid Hybrid/Fusion VMS server type. So that IPConfigure’s Technical Support Team can best assist you, please provide as much detail as possible about the problem. Attach screenshots and system logs as necessary.

To find the Orchid Hybrid/Fusion VMS software version number, go to the System Menu and select Version Information.

5. Mark the I’m not a robot checkbox (if available).
6. When all available information has been entered, press the Submit button at the bottom of the screen.

IPConfigure Technical Support will respond to your request as soon as possible.

*For additional help with Orchid Hybrid/Fusion VMS, please visit our training site at training.ipconfigure.com.