Additional Support

Orchid Hybrid/Fusion VMS users with questions or issues should first contact their Company’s Orchid Hybrid/Fusion VMS System Administrator. Barring any internal corporate policies, an Administrator may escalate the technical support request.

• Tier 1 Support: Orchid Hybrid/Fusion VMS System Administrator
• Tier 2 Support: Integrator or Dealer
• Tier 3 Support: IPConfigure Technical Support Resources

IPConfigure’s Orchid Hybrid/Fusion VMS Knowledge Base: The Orchid Hybrid/Fusion VMS Knowledge Base is freely and publicly available on IPConfigure’s support website, and includes detailed information for a variety of Orchid Hybrid/Fusion VMS issues. The Knowledge Base covers advanced installation and configuration scenarios.

IPConfigure’s Email-based Trouble Ticket System: Any Orchid Hybrid/Fusion VMS customer with a valid Orchid Hybrid/Fusion VMS Support Agreement can submit trouble tickets through the IPConfigure support website at http://support.ipconfigure.com. Orchid Hybrid/Fusion VMS trouble tickets are resolved over email by IPConfigure’s highly trained Technical Support Team. (Please refer to the last topic for detailed instructions.)

IPConfigure’s Telephone Support Line: Customers with an Orchid Hybrid/Fusion VMS Express Support Agreement may call IPConfigure’s Telephone Support toll-free at 855-440-1077, or direct at 757-520-0587 (during the times listed below). Orchid Hybrid/Fusion VMS Express Support is complimentary for one year with all new Hybrid/Fusion license purchases (for Orchid Recorder).

IPConfigure Technical Support Hours

IPConfigure’s technical support hours are as listed below. For the most up-to-date version of our IPConfigure support schedule, please see support.ipconfigure.com.